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  • Project Management | PMO | Programme support | Service Management

  • PRINCE2 | SCRUM | ITIL

  • Project & ITIL Clients

  • Presentations | Training

  • English | Dutch | French | German

  • Sharepoint | DokuWiki | DCP

  • MS Projects | Oracle Projects | Visio | Powerpoint | Office

experience / information
20 years IT experience
Sandra Dumas PMO | Projects | PM | PRINCE2 | ITIL | Scrum

PRINCE2, SCRUM, ITIL

 

PMO, Programme Support @ Cisco (KPN, LGI projects), Amsterdam

 

Set up of PMO @ ING S.W. Europe & ATOS, Brussels & Amsterdam

 

Interim Management of technical Helpdesk @ Carrefour Belgium

 

IT & Project Mgt @ sustainable supply chain service company (SIM), Alkmaar

 

Setup of InfoCentre @ American Red Cross, install PC Network, helpdesk mgt, provide ICT training

 

Marketing Manager Europe, Middle East, Africa @ Novell, development division

 

System admin of PC Network and Email systems (Microsoft, Novell)

 

Sandra Dumas PMO | Projects | PM | PRINCE2 | ITIL | Scrum
Organisation

PMO & Programme Support

 

Project Management

 

Management of technical support and marketing departments

 

Creation of Information Centre

 

Part of migration team

 

Incident / Change / Problem Management

 

Management of international distribution channels

Sandra Dumas PMO | Projects | PM | PRINCE2 | ITIL | Scrum
Training / Presentations

Technical support & end-user training

 

Presentations (for project and steering meetings, migration issues, marketing)

Technical / Copy Writing

Creation / verification of technical & design documents, SLAs, contracts, procedures, training material, presentations.

 

Meeting Minutes

 

EN, NL, FR, DE

 

 

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